Zoho Desk Automated Ticketing
Zoho Desk Automated Ticketing
In the fast-paced world of customer service, every interaction matters. A negative customer happiness rating on a ticket can be an immediate red flag, signaling an issue that requires a quick and proactive response. Manually monitoring every feedback rating in your zoho ticketing system and assigning follow-up actions can be both time-consuming and inefficient.
This is where automation becomes a game-changer for your zoho support desk. By creating a simple workflow rule, you can ensure that every time a ticket receives a negative rating, a follow-up call is automatically created and assigned to the relevant agent or manager. This transforms a reactive process into a proactive one, helping your team to address concerns promptly and demonstrate a commitment to customer satisfaction.
The benefits of automating this process in your zoho service desk are significant:
Swift Response: The system schedules a call as soon as the negative rating is received, ensuring a timely response.
Built-in Accountability: The automated call can be assigned directly to the ticket’s owner, making them immediately responsible for the follow-up.
Effortless Context: The call can be pre-populated with all the necessary details, including the reason for the call, the ticket ID, and the customer's information.
By leveraging automation, you can ensure that no negative feedback slips through the cracks. This not only helps with customer retention but also turns a potential point of friction into an opportunity to build stronger customer relationships.
Source: Zoho Ticketing
